Advocates of BSM often use it to support a cultural change from one which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider towards a more proactive and predictive operating model rather than the reactive and fire-fighting behavior which has been common in many IT oIT departments and Service Providers who reach this level of maturity often report improved relationships with their customers and business colleagues.<\/p>\n\n

Advocates of BSM often use it to support a cultural change from one which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider towards a more proactive and predictive operating model rather than the reactive and fire-fighting behavior which has been common in many IT oIT departments and Service Providers who reach this level of maturity often report improved relationships with their customers and business colleagues,<\/p>\n","protected":false},"excerpt":{"rendered":"

Advocates of BSM often use it to support a cultural change from one which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"footnotes":""},"categories":[32,34],"tags":[],"class_list":["post-25","post","type-post","status-publish","format-video","hentry","category-media","category-video","post_format-post-format-video"],"_links":{"self":[{"href":"http:\/\/pmhtrading.com\/wp-json\/wp\/v2\/posts\/25"}],"collection":[{"href":"http:\/\/pmhtrading.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/pmhtrading.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/pmhtrading.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/pmhtrading.com\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":0,"href":"http:\/\/pmhtrading.com\/wp-json\/wp\/v2\/posts\/25\/revisions"}],"wp:attachment":[{"href":"http:\/\/pmhtrading.com\/wp-json\/wp\/v2\/media?parent=25"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/pmhtrading.com\/wp-json\/wp\/v2\/categories?post=25"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/pmhtrading.com\/wp-json\/wp\/v2\/tags?post=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}